目录
- JT-JY8T2S1-1
- JT-JY8T2S1-2
- FT-(TED&VOAs)
JT-JY8T2S1-1
- Good morning, total insurance, Judy speaking, how may i help you? i recently ship my belongsins from the overseas back to the Australia, and i took insurance with your company.
- Some items was damaged during the move, so i need to make a claim, what i have to do, first i need to get a few details about this, can you give me your name please.Yes.
- It's Michael Alexander, ok, and your address please.
- My old address or my current one, your current one.
- It's twenty four mainly street, new paro near Synedey, was is a suburb sorry?
- New Paro, Milperra, ok, who was the shipping agent, mr alexander?
- You mean the company we used? yes, the company who package everything up at the point of origrion.
- Oh, it was first class movers, ok, where was the goods shipped from?
- China, but the ship came via Sigapo, there for about better week, don't worry, all the that information will documentation.
- Now, the dates, do you know when the ship arrived?left on the eleventh Octorber, and got to Syndey on the twenty eighth of November.
- OK, i need one more thing, there is a reference number.
- It should be in the top right high conner of pink form they give you, let me have a look, there are some many papers.
- Yes, here it is, it's 601ack, thanks.
- I need to take down a few details of actual damage on our phone, before you putting the form report, can you tell how items was damaged, and what the damagedd was?
- Yes, four thing actually, i will start with the big things, my TV first of all.
- It's a large one, very expensive, our insurance doesn't cover electical problems.
- It's not a electrical problem, the screen has a huge crack on it, so it's unuseable.
- I see, any idea of the price to repaired? i don't think it can be repaired.
- It would need a new one, ok i make a note of that, and we wil see what we can do.
- Now, what was the second item, the cabinet from the bashroom was damaged as well.
- It's was lovely cabnet, we use it to keep towels, and what is the extent of the damage.
- Well, the back and sides seems ok, but the door has a huge hole in it, it cannot be repaired, i am really not happy about it.
- How much do you think it will cost replaced?well, when i bought it last year, i pay one hundred twenty dollars
for it
. - But when i seen here in Syndey a bit more expensive it's one hundred forty dollars, right, what was the third item?
- My dinning room table, it's a lovly table from Indunisya.
- It must been very hot in side the cottna, beacuse one leg is competely split down the middle, the top the onther looks ok, thank goodness.
- Any ideas of the price to repaire it? well i had a estimate down actually, because it's a very special table to us.
- The quote it is two hundred dollars, which is really pricy, so i hope insurance will cover the total cost, i am sure that would be fine. What was the last item, Mr.Alexander?
- Well, we have a lovely side of china place dishes, you know with machine cups, so things are lot, they are all in the one box, which mathin are got dropped beacuse someplace was broken, six actually.
- Can you tell the replacement of value of this, well, it's hard to say, because they's part of site, they can be up to ten dollars each, this such a good site.
- So, that would be around six dollars altogether. Yes, that's right.
- And these are the all items? so what i have to do now?
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JT-JY8T2S1-2
- Good morning, Total insurance, Judy speaking, how may i help you? i recently shipped my belongs from the overseas back to the Australia, and i take the insurance with your company.
- So items was damage during the move, so i need to make a claim, what i have to do, ok, well, first i need to get a few details about this, can your give me your name please?
- Yes, it's Machel Alexander. OK, and your address please?
- My old address or my current one? your current one.
- It's twenty 4 manly street, mepira near Syndey, what was the surburb sorry?
- Mepira, Milperra, right, now, who was the shipping agent Mr.Alexander?
- You mean the company we used? yes, the company who packed everything up at the point of origin.
- Oh, it was the first class movers, ok, where was the goods shipped from?
- China, but the ship came via Sigapo, and was there for about a week, don't worry, all the that information was in the documentation.
- Now, the dates, do you know when the ship arrived? left on the eleventh of Ooctor, and got to Syndey on the twenty-eighth november.
- OK, i need one more thing, there is a reference number.
- It should be in the top right
hand
conner of pink form they give you, let me have a look, there are some many papers. - Yes, here it is, it's 601ack.
- I need to take down a few details of actual damage on our phone, before you puting the phone report. Can you tell me how many items was damage, and what the damages was?
- Yes, four things actually, i will start with the big things, My tv first of all.
- It's a large one, very expensive, insurance doesn't cover electrical problems.
- It is not a electrical problem, the screen has a huge crack in it, so it's unusable.
- I see, any idea of the price to repaird? no, i don't think it can be repaired.
- It would need a new one, OK, make a note of that and we will see what we can do.
- Now, what was the second item? the cabnet from the bashroom was damaged as well.
- It is a lovely cabnet, we use it to keep towels in, and what is the extent of damage?
- The back and sides seems ok, but the door hads a hole in it, it cannot be repaired, i am not really happy about it.
- And how much do you think it will cost replaced? Well, when i bought it last year, i paid one hundred twenty five dollars for it.
- But when i seen here in Syndey, a bit more expensive, it's one hundred forty dollars.Right, and what was the third items?
- My dinning room table, it's a lovly table from Indunisia.
- It must be very hot inside the container, becasue one leg is completly split down the middle, the top the other three look ok, thank goodness.
- Any ideas of price to repaired? well, i had a estimate down this actually, becasue it is a very specail table to us.
- They quota us 200 dollars, which is really pricy, so i hope the insurance will cover the total cost, i am sure that would be fine, what was the last item, Mr Alexander?
- Well, we have lovly set of china plates and dishes, you know with machine cups, saucers and a lot, they are all in the one box, which must got drops, beacuse some plates was broken, six actually.
- Can you tell me the replacment value of these, it's hard to say, becasue it's part of a set, they can be up to ten dollars each, such a good sites.
- OK, they would be around 60 dollars altogether. Yes, that's right.
- And there all the items? yes, so what i have to do right now.
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FT-(TED&VOAs)
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